Discount Catholic Store, Inc.
14519 John Beck Drive
Charlotte, NC 28273
United States
Please take a look at our most frequently asked questions
below. If your question is not answered here, please email
us. Our policy is to
respond to customer emails within 1 - 2 business days.
How long does it take for me to receive my order?
Would you send me a catalog?
Can I call in my order instead of ordering over the internet?
Can
I shop at your store? Where are you located and what are your hours?
Can
I pay by check or money order?
Which credit cards do you accept?
Do you accept
PayPal?
Can
you ship my order Overnight or 2nd Day?
I'm looking for a very hard to find medal. Can you have one made up for
me?
Do you have an affiliate program?
Do you sell wholesale?
Is your site secure?
What are your policies on returns and cancellations?
Do
you accept international orders?
What's the best way to contact you?
How
much is shipping?
Do
you ship USPS or UPS/Fed Ex? I need to know because I don't have a mail
receptacle at my street address and UPS/Fed Ex won't deliver to my PO Box.
Do
you offer discounts to tax exempt Churches, Schools & Religious
Organizations?

How long does it take for me to receive my order?
Most
items are shipped within a day or two, however, some items are special ordered
and may take 2 - 3 weeks to arrive (this time frame does not apply to "Rush
Orders".) Please allow up to 3
weeks for your order to arrive. If
your item is back ordered and will take more than 3 weeks to arrive, we will
email you to find out if you want to wait for it to come in, substitute a
different item or cancel the order. If you ordered several items to be delivered to the same address,
we might send them in separate packages to provide the speediest service. If
you require guaranteed speedier delivery, we recommend choosing 2nd Day
or Overnight Rush Order services. Rush Order options are listed on the check-out
page.
Can
I shop at your store? Where are you located and what are your hours?
We are not a "brick and mortar" storefront that is open to the
public. We are strictly an internet business. By keeping our
operating expenses down we can offer competitive prices for Catholic
merchandise. If you live in or near Charlotte and would like to pick up
your order to avoid shipping costs, please email
us and we will make arrangements to accommodate your request.
Can I call in my order instead of ordering over the internet?
Currently, we do not accept phone orders. For other options, please view our Payment
Options page.
Can
I pay with a check or money order?
We do not accept personal checks.
We only accept checks from institutions such as schools, churches, hospitals,
etc.
We accept money orders from within the US.
We do not accept international money orders.
All orders paid by money order must be at least $50.00.
Money orders are processed immediately.
Please mail payment to:
Discount Catholic Store, Inc.
14519 John Beck Drive
Charlotte, NC 28273
Which credit cards do you accept?
We accept Mastercard, Visa, American Express & Discover. For
more details, please see our Payment Options page.
Do
you accept PayPal?
Yes, please send your PayPal payment to Info@DiscountCatholicStore.com.
Would you send me a catalog?
Sorry, we do not have a mail order catalog at this time. The web
site is our catalog.
Can
you ship my order Overnight or 2nd Day?
Yes, on the check out form there are various Rush Order options to choose
from.Rush Orders placed before 12:00 noon Eastern Standard Time will be
shipped out the same day while Rush Orders placed after noon will be shipped the
following business day. Some 14Kt. gold items can be manufactured within 24
hours, others take up to 10 days. Rush Order service is only available to
continental US destinations.
I'm looking for a very hard to find medal. Can you have one made up for
me?
The cost for creating a new design for a medal is $500.00. After
that, there is the cost of each medal. The first order for medals has to be a
minimum quantity of 100. Medals are available in pewter, sterling silver,
gold filled & 14Kt. gold. We would need an image from you of
the design you want. For further information, please email
us.
Do you have an affiliate program?
Yes, for details see our Affiliate Page.
Do you sell wholesale?
For details on wholesale accounts, please click
here.
Is your site secure?
Discount Catholic Store, Inc. goes to great lengths to provide our
shoppers with maximum internet security. Our
web site is secured with SSL ("Secure Socket Layer") which means any
information you type in to our web site is encrypted so no one else can see it.
While checking out, you will see a little yellow lock pictured at the
bottom right hand corner of your screen - this is evidence of the SSL.
Please note:
you will not see the little yellow lock at the bottom right hand corner of the
screen UNTIL you are actually checking out. While you are browsing the
site there is no need for security (encryption). Once you have added all
your items to your shopping cart, you will click on a button that says,
"Secure Check-Out". At that time, you will be brought to a
secure page where you can type in your information.
Additionally,
no credit card information is recorded on our web server or transmitted to us
via email.Therefore, we have no credit card information stored in
our office computers.
We
have never had a breach in web site security.
What are your policies on returns and cancellations?
For an explanation of our policies on returns and cancellations, please
click here.
Do
you accept international orders?
Yes, for details please see our page on international
orders.
Do
you ship USPS or UPS/Fed Ex? I need to know because I don't have a
mail receptacle at my street address and UPS/Fed Ex won't deliver to my PO
Box.
It depends upon the item. All RUSH ORDERS are shipped via Fed Ex or UPS so a street address is necessary for an Overnight or 2nd Day order.
For non-rush orders, it depends upon the particular item. The BEST thing to do is to put
BOTH your street address AND your PO Box address in the shipping address section
on the check out form. There are 2 lines for "street address" -
put your street address in one of those boxes and then put your PO Box address
in the other box. See example below.